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Shipping Policy

What countries do you ship to?

Free shipping for all orders in the contiguous U.S. Currently, we only ship orders to the contiguous U.S.

We cannot deliver to the following areas:

  1. Alaska
  2. American Samoa
  3. Guam
  4. Hawaii
  5. Marshall Islands
  6. Northern Mariana Islands
  7. Palau
  8. Puerto Rico
  9. Rhode Island
  10. U.S. Virgin Islands
  11. Armed Forces Americas
  12. Armed Forces Europe
  13. Armed Forces Pacific

Please note we are unable to deliver to PO BOX, military or protected areas. Thank you for your understanding.


How will my delivery be shipped?

Free Shipping on Orders. Amazon functions as our logistics partner to ship out Smoosat products. They will choose the carrier that they think works best for our customers. 


I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. 

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.


What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@ismoosat.com.